Platform Status
The service record for SYNTRIX platform services: components, incident history, and maintenance windows. This page is reviewed and updated deliberately; it is not a live monitoring feed.
Incidents recorded
0 since January 6, 2026
Maintenance windows
22 recorded
How status is communicated: an incident with customer impact is communicated directly to affected customers through the support channel, and this page is updated as part of that process. This page carries the components SYNTRIX runs, the incident record since January 6, 2026, and every maintenance window. For account-specific issues, use the Support & Trust Center.
Before you reach out
Most issues fall into a known incident, a scheduled maintenance window, or an account-specific configuration state.
If something is broadly impacted it will appear in incident history below.
All past windows are documented with release references and outcomes.
Login, permissions, provider consent, and configuration are handled through Support.
Platform components
The services SYNTRIX runs. This is a stated list of what the platform comprises, not a live per-component health readout: a service problem broad enough to matter appears in the incident record below and is communicated directly.
Incident history
Customer-impacting service disruptions recorded since the record began on January 6, 2026.
No incidents recorded since January 6, 2026
An incident with customer impact would be recorded here and communicated directly to affected customers.
Maintenance and deployment history
22 deployment windows recorded since launch, each with its release reference and recorded outcome.
June 24, 2026 · 5:00 to 6:30 AM CT
Scope: Schema addition for finding-to-ticket tracking and Estate Risk and Governance surface deployment.
Completed on schedule. Brief services briefly unavailable during window. No residual impact.
June 17, 2026 · 4:30 to 6:30 AM CT
Scope: Mission Control redeployed as the default surface for all organizations: five domain cards, strategic drivers, metric drill-ins, provenance.
Completed on schedule. Mission Control briefly unavailable during deployment. No residual impact.
June 10, 2026 · 5:00 to 5:45 AM CT
Scope: UI and signal-payload deployment for per-record source links across Defender XDR, GitHub, Entra ID, and Intune surfaces.
Completed on schedule. No data path changes. No residual impact.
June 3, 2026 · 6:30 to 7:30 AM CT
Scope: Fourteenth provider introduction. Security domain derivation added to Mission Control. Provider sync paused during deployment.
Completed on schedule. Defender XDR connection available immediately after. No residual impact.
June 3, 2026 · 5:00 to 6:30 AM CT
Scope: Provider detail read-path and surface deployment for M365 and Google Workspace elevation, including regulatory posture mapping. No ingest schema changes.
Completed on schedule. Provider detail pages briefly unavailable during deployment. No residual impact.
May 26, 2026 · 4:00 to 7:00 AM CT
Scope: Extended deployment window for contract repository schema and cross-reference logic with Utilization Engine output. Brief and Mission Control surfaces briefly unavailable.
Completed on schedule. Contract repository active immediately after. No residual impact.
May 25, 2026 · 5:00 to 6:30 AM CT
Scope: UI-only deployment. No data path changes. Mission Control, Executive Brief, and provider detail surfaces redeployed with refreshed layouts.
Completed on schedule. No residual impact.
May 23, 2026 · 4:00 to 7:00 AM CT
Scope: Extended deployment window for Utilization Engine schema migration and per-license activity correlation across all SaaS providers. Brief services briefly unavailable.
Completed on schedule. Utilization scoring active on first sync cycle post-deployment. No residual impact.
May 20, 2026 · 5:00 to 7:00 AM CT
Scope: Extended window for Endpoint domain introduction. Mission Control restructured to accommodate sixth domain. Schema migration for device posture correlation with identity risk.
Completed on schedule. Intune connection available immediately after. No residual impact.
May 13, 2026 · 5:00 to 6:00 AM CT
Scope: Collaboration domain expansion. Brief sync interruption during deployment.
Completed on schedule. Teams connection available immediately after. No residual impact.
May 6, 2026 · 5:00 to 6:30 AM CT
Scope: Identity provider expansion. Cross-correlation schema updates for unified identity posture across M365, Entra ID, and Okta.
Completed on schedule. Entra ID connection available immediately after. No residual impact.
Apr 29, 2026 · 5:00 to 6:30 AM CT
Scope: ITSM domain introduction. Mission Control layout adjustment for new domain row.
Completed on schedule. ServiceNow connection available immediately after. No residual impact.
Apr 15, 2026 · 5:00 to 6:30 AM CT
Scope: Provider sync paused during deployment. Cross-cloud storage surface schema migration for combined AWS + GCP view.
Completed on schedule. GCP connection available immediately after. No residual impact.
Mar 30, 2026 · 4:00 to 6:00 AM CT
Scope: Extended window for billing schema migration, Stripe product configuration, and invite flow deployment. Account settings briefly unavailable.
Completed on schedule. All billing flows validated post-deployment. No residual impact.
Mar 25, 2026 · 5:00 to 6:00 AM CT
Scope: Provider detail pages briefly unavailable during deployment.
Completed on schedule. No residual impact.
Mar 18, 2026 · 5:00 to 7:00 AM CT
Scope: Extended deployment window for drift engine schema migration and posture snapshot backfill.
Completed on schedule. Snapshot seeding completed within the window. No residual impact.
Feb 25, 2026 · 5:00 to 6:30 AM CT
Scope: Mission Control and brief surfaces briefly unavailable. Posture cache refreshed post-deployment.
Completed on schedule. Cache refresh completed within one sync cycle. No residual impact.
Feb 18, 2026 · 5:00 to 6:30 AM CT
Scope: Mission Control and brief surfaces briefly unavailable during deployment.
Completed on schedule. No residual impact.
Feb 11, 2026 · 5:00 to 6:00 AM CT
Scope: Provider sync paused during deployment. AWS connection available immediately after.
Completed on schedule. No residual impact.
Jan 28, 2026 · 5:00 to 6:00 AM CT
Scope: Provider sync paused during deployment window. Brief delay to signal freshness.
Completed on schedule. Sync resumed within 2 minutes. No residual impact.
Jan 14, 2026 · 5:00 to 5:45 AM CT
Scope: Brief provider connection interruption possible during deployment. No data loss.
Completed on schedule. No residual impact.
Jan 6, 2026 · 6:00 to 7:30 AM CT
Scope: Full platform deployment. New service, no existing sessions affected.
Completed on schedule. No residual impact.
How this page is maintained
- Platform-wide, customer-impacting conditions, as recorded
- Customer-impacting service disruptions
- All scheduled maintenance and deployment windows
- Customer-specific configuration issues
- Third-party provider outages outside SYNTRIX control
- Issues limited to individual environments