Platform Status
Operational transparency for SYNTRIX platform services.
Incidents since launch
0
Maintenance windows
17 completed
On-schedule deployments
100%
This page reflects the current operational status of SYNTRIX core services and a full history of maintenance windows since launch. For account-specific issues, use the Support & Trust Center.
Before you reach out
Most issues fall into a known incident, a scheduled maintenance window, or an account-specific configuration state.
If something is broadly impacted it will appear in incident history below.
All past windows are documented with release references and outcomes.
Login, permissions, provider consent, and configuration are handled through Support.
Platform component health
Core services with current operational status.
Incident history
Customer-impacting service disruptions since January 6, 2026.
No incidents reported
Zero customer-impacting incidents since platform launch on January 6, 2026.
Maintenance and deployment history
17 deployment windows completed since launch. All completed on schedule with no residual customer impact.
May 26, 2026 · 4:00 to 7:00 AM CT
Scope: Extended deployment window for contract repository schema and cross-reference logic with Utilization Engine output. Brief and Mission Control surfaces briefly unavailable.
Completed on schedule. Contract repository active immediately after. No residual impact.
May 25, 2026 · 5:00 to 6:30 AM CT
Scope: UI-only deployment. No data path changes. Mission Control, Executive Brief, and provider detail surfaces redeployed with refreshed layouts.
Completed on schedule. No residual impact.
May 23, 2026 · 4:00 to 7:00 AM CT
Scope: Extended deployment window for Utilization Engine schema migration and per-license activity correlation across all SaaS providers. Brief services briefly unavailable.
Completed on schedule. Utilization scoring active on first sync cycle post-deployment. No residual impact.
May 20, 2026 · 5:00 to 7:00 AM CT
Scope: Extended window for Endpoint domain introduction. Mission Control restructured to accommodate sixth domain. Schema migration for device posture correlation with identity risk.
Completed on schedule. Intune connection available immediately after. No residual impact.
May 13, 2026 · 5:00 to 6:00 AM CT
Scope: Collaboration domain expansion. Brief sync interruption during deployment.
Completed on schedule. Teams connection available immediately after. No residual impact.
May 6, 2026 · 5:00 to 6:30 AM CT
Scope: Identity provider expansion. Cross-correlation schema updates for unified identity posture across M365, Entra ID, and Okta.
Completed on schedule. Entra ID connection available immediately after. No residual impact.
Apr 29, 2026 · 5:00 to 6:30 AM CT
Scope: ITSM domain introduction. Mission Control layout adjustment for new domain row.
Completed on schedule. ServiceNow connection available immediately after. No residual impact.
Apr 15, 2026 · 5:00 to 6:30 AM CT
Scope: Provider sync paused during deployment. Cross-cloud storage surface schema migration for combined AWS + GCP view.
Completed on schedule. GCP connection available immediately after. No residual impact.
Mar 30, 2026 · 4:00 to 6:00 AM CT
Scope: Extended window for billing schema migration, Stripe product configuration, and invite flow deployment. Account settings briefly unavailable.
Completed on schedule. All billing flows validated post-deployment. No residual impact.
Mar 25, 2026 · 5:00 to 6:00 AM CT
Scope: Provider detail pages briefly unavailable during deployment.
Completed on schedule. No residual impact.
Mar 18, 2026 · 5:00 to 7:00 AM CT
Scope: Extended deployment window for drift engine schema migration and posture snapshot backfill.
Completed on schedule. Snapshot seeding completed within the window. No residual impact.
Feb 25, 2026 · 5:00 to 6:30 AM CT
Scope: Mission Control and brief surfaces briefly unavailable. Posture cache refreshed post-deployment.
Completed on schedule. Cache refresh completed within one sync cycle. No residual impact.
Feb 18, 2026 · 5:00 to 6:30 AM CT
Scope: Mission Control and brief surfaces briefly unavailable during deployment.
Completed on schedule. No residual impact.
Feb 11, 2026 · 5:00 to 6:00 AM CT
Scope: Provider sync paused during deployment. AWS connection available immediately after.
Completed on schedule. No residual impact.
Jan 28, 2026 · 5:00 to 6:00 AM CT
Scope: Provider sync paused during deployment window. Brief delay to signal freshness.
Completed on schedule. Sync resumed within 2 minutes. No residual impact.
Jan 14, 2026 · 5:00 to 5:45 AM CT
Scope: Brief provider connection interruption possible during deployment. No data loss.
Completed on schedule. No residual impact.
Jan 6, 2026 · 6:00 to 7:30 AM CT
Scope: Full platform deployment. New service, no existing sessions affected.
Completed on schedule. No residual impact.
Monitoring and update policy
- Platform-wide operational conditions
- Customer-impacting service disruptions
- All scheduled maintenance and deployment windows
- Customer-specific configuration issues
- Third-party provider outages outside SYNTRIX control
- Issues limited to individual environments