Support & Trust Center
Support model, release history, security posture, and governing policies for SYNTRIX.
Trust is earned through consistency, not claims.
Before you reach out
Most questions are resolved through status checks and self-service answers.
Account access, billing, integrations, and data availability answers live in Section 3.
If the issue cannot be resolved through self-service, submit a structured request.
Support model
Structured for clarity, security, and predictable handling.
Private channel for responsible disclosure and coordinated remediation.
Strong requests include the workflow, who benefits, frequency, and expected impact.
Product questions, non-urgent requests
Subscription state, access, checkout
Scoped by impact and breadth
Platform release history
SYNTRIX launched on January 6, 2026 with two integrations and Mission Control. Ten releases and 11 versions since.
ServiceNow integration
- ServiceNow integration (incident volume, open incidents, SLA breach rate)
- Change request pipeline visibility (pending, approved, in-progress)
- Problem record tracking and chronic incident detection
- CMDB coverage signals and stale configuration item detection
- ServiceNow posture view in Mission Control and provider detail
- ITSM throughput correlation with Jira delivery signals in Executive Brief
- Incident drift signals (deteriorating SLA rate, increasing P1/P2 volume)
- ServiceNow added to Strategic Drivers when SLA breach rate exceeds threshold
ServiceNow brings ITSM into the intelligence surface for the first time. Organizations running ServiceNow alongside their cloud and collaboration stack now see operational health through a unified lens rather than tool-by-tool exports.
Google Cloud Platform integration
- GCP integration (project inventory, IAM principal count, service account age)
- Cloud spend signals via Billing API (monthly cost, forecast, anomaly detection)
- BigQuery dataset visibility and access surface
- Cloud Storage bucket inventory with public access flags
- Compute Engine instance footprint and region distribution
- GCP posture view in Mission Control and provider detail
- Infrastructure drift signals for GCP spend and IAM patterns
- S3 equivalency mapping for cross-cloud storage surface (AWS + GCP combined view)
GCP completes the cloud infrastructure picture alongside AWS. Organizations running multi-cloud environments now see combined infrastructure posture for the first time.
Multi-seat and tiered billing
- Three-tier pricing architecture (Essentials, Professional, Enterprise)
- Multi-seat support with seat limits per tier
- Team invite flow with email-based onboarding
- Seat management UI in account settings
- Feature gating (Daily Brief, Drift, Storage behind Professional+)
- Integration limits for Essentials (4 providers)
- Annual billing with 2-month discount
- Updated pricing page, signup flow, and account plan tab
The biggest platform infrastructure release since launch. Multi-seat makes SYNTRIX viable for technology teams rather than individual practitioners.
Storage and Capacity Surface
- Storage tab in provider detail (Exchange Mailbox, OneDrive, GWS Drive, AWS S3)
- Per-user consumption table ranked by utilization
- View Top 10/25/50 drawer for expanded consumer lists
- Capacity risk bands (healthy, watch, critical)
- Storage data seeded for all three demo tiers
Drift Intelligence Engine
- Drift engine tracking metric trends across all providers over time
- Confidence levels: early, establishing, confirmed (based on snapshot count)
- Drift signals: deteriorating, improving, stable
- DriftChip on provider cards in Mission Control
- DriftBanner and DriftPanel in Executive Brief, Daily Brief, and Provider detail
- 6 weeks of seeded drift data across demo accounts
- Posture snapshot accumulation for trend computation
Drift makes SYNTRIX temporal. Signals that appeared suddenly but were actually building over time are now visible.
Daily Brief and Command Signal Bar
- Daily Brief (provider-scoped, auto-resolves to highest-pressure provider)
- Briefing Center landing page
- Command Signal Bar — cross-provider lead signal synthesis
- Real identity provider classification (M365, GWS, Okta outscore governance proxies)
- Strategic Drivers row (top 3 highest-impact priorities)
- Volume-weighted failed sign-in scoring to prevent false dominance
The Command Signal Bar replaced what was previously a static header. It now competes all connected providers to surface the single most important signal.
Executive Brief
- Executive Brief with four-tab architecture (Brief, Briefing Kit, Distribution, Evidence Annex)
- Cross-provider posture synthesis into leadership-ready narrative
- CEO summary with challenge responses
- Copy-ready executive update, leadership note, agenda insert
- Per-provider posture breakdown with licensing detail
- Evidence-grounded findings with recommended moves
Every statement traces to a live signal. No manufactured language.
AWS integration
- AWS integration (IAM access key age, EC2 security groups, RDS inventory)
- Cost Explorer signals (monthly spend, forecast, anomalies)
- CloudTrail root usage detection
- Multi-region footprint visibility
- Infrastructure drift signals and posture views
Jira, Slack, and Zoom integrations
- Jira integration (open issues, overdue issues, blocked work, stale issues 14d+)
- Slack integration (seat utilization, admin concentration, workspace configuration)
- Zoom integration (stale seats, never-logged-in detection, meeting security)
- Work management tiles and execution throughput signals
- Workspace drift signals for Slack and Zoom
With five providers connected, cross-provider patterns became visible for the first time.
GitHub integration
- GitHub provider integration (open PRs, stale PRs 14d+, workflow health)
- Delivery throughput signals and stale review detection
- Developer delivery tiles in Mission Control Strategic Drivers
- PR throughput and stale review drawer
Initial launch
- Mission Control with live provider intelligence
- Microsoft 365 integration (identity, licensing, signals)
- Google Workspace integration (identity, utilization, signals)
- Provider detail pages with posture views
- BDR trial provisioning system
- 14-day trial with provider-scoped intelligence
SYNTRIX launched with two identity providers, Mission Control, and the foundational signal-to-posture architecture.
SYNTRIX ships in measured waves. We do not market a capability until it is live in production. Every release listed above is available to all subscribers on qualifying plans.
Self-service knowledge base
High-signal answers to common platform questions.
Does SYNTRIX generate or simulate operational data?View
Why might a tile, metric, or insight appear empty or unavailable?View
- A provider is not connected or has not completed consent.
- Required permissions were not granted or were later reduced.
- The provider does not expose the data for your tenant or plan.
- The signal exists but has not been produced in the source system.
- Temporary provider API limitations or upstream delays.
This behavior is intentional and designed to preserve analytical integrity.
What integrations are currently available?View
What is the drift engine and how does it work?View
How does multi-seat work?View
How is billing handled?View
Security posture
Trust without over-disclosure.
Security is treated as a core system property. Our approach emphasizes least-privilege access patterns, secure authorization flows, environment isolation, and controlled integration boundaries.
- Customer data is not sold or shared for advertising purposes.
- Access to customer data is restricted and governed.
- Data handling is designed to align with enterprise expectations.
Report security issues privately. Public disclosure without coordination may increase risk to all users.
Policy and governance
What SYNTRIX does not claim
Decision support, not decisions.
- SYNTRIX does not guarantee uninterrupted availability.
- SYNTRIX does not replace human judgment or professional advice.
- SYNTRIX does not act as a compliance certification authority.
- SYNTRIX does not provide legal, financial, or regulatory determinations.